10 Systems Strategies to Offset Toxic, Uncivil Behaviors: Full-Day Workshop

  • 18 May 2010
  • 8:30 AM - 5:00 PM
  • University of St. Thomas, 1000 LaSalle Ave., Minneapolis, Terrence Murphy Hall (TMH) 252


Registration is closed

Presenters: Dr. Mitchell Kusy & Dr. Elizabeth Holloway

Fees include the workshop, snacks, lunch and a copy of Toxic Workplace!


How OD Can Increase Respectful Engagement
and the Bottom Line


Control freaks, narcissists, manipulators, bullies, prima donnas, and stars who get away with tyranny. Like a disease, these individuals spread negativity throughout the workplace and rob the organization of financial resources.  Getting rid of them isn’t as easy as declaring “you’re fired.”  Often clever chameleons who “kiss up” and “kick down,” they can disguise their infectiously bad natures. Until now!


According to Kusy & Holloway’s massive, national two-year study of over 400 individuals from government, corporations, and the nonprofit worlds:

  • 94% of us work with a toxic person!
  • 92% rate their pain from 7 to 10 on a 1 to 10 scale!
  • Almost 50% said their pain was 9-10 ranging from intense irritation to full-blown cardiac arrests!
  • According to one of the respondents in their study: “The day this person left is an annual holiday!”

Other researchers have found:

  • 12% of targets of incivility quit: 68% are less productive; 78% have less organizational commitment!
  • The cost of recruiting your productive staff who quit ranges from 1.5 to 3 times their salary!

OD and training professionals, who are critical in helping management address these issues.  Why?  They understand systems dynamics undefined the key to successful interventions.  Kusy & Holloway’s research found that traditional strategies for handling them often fail.  It’s simply not enough to reduce interactions with them, take away their responsibilities, exclude them from important decision-making, restructure, or focus on giving them feedback (feedback in and of itself is largely doomed to failure!).


So, what’s a training or OD professional to do? After this workshop, learners will be able to:

  1. List the specific personal and financial costs of toxic, uncivil behaviors.
  2. Identify the 3 types of toxic behaviors that cause people and organizations to fail.
  3. Intervene with “toxic protectors” and “toxic buffers” to stop their enabling behaviors.
  4. Use any one of 10 systems strategies to make a human- and bottom-line difference.
  5. Give feedback that works based on a 5-point feedback process.
  6. Create an action plan for your organization based o a system of respectful engagement.
  7. Better recruit new employees with low probability of toxic behaviors.
  8. Design new forms of exit interviews to better address toxicity in the future.
  9. Use large-scale methods to design a proactive system of zero tolerance for these behaviors.
  10. Design a better performance management system with a 60-40 split between task and values



Our Presenters

Dr. Mitchell Kusy, a Fulbright Scholar in International Organization Development and professor at Antioch University, Ph.D. Program in Leadership & Change, was head of leadership development for American Express and director of organization development at HealthPartners. Author of several business books, he consults in strategic planning, organization development, and the design of organizational communities of respectful engagement.  He received the Minnesota Organization Development Practitioner of the Year Award in 1998.  http://www.mitchellkusy.com


Dr. Elizabeth Holloway, a Fellow of the American Psychological Association and Diplomat in Professional Psychology, is a professor at Antioch University, Ph.D. Program in Leadership & Change. She consults with leaders worldwide on systems approaches to supervision, mentoring, coaching, toxicity, and building communities of respectful engagement.  She has published extensively in research and training of supervision in professional practice.  http://www.elizabethholloway.com


Early Bird registration up to May 4, 2010

$305 for MNODN members

$225 for MNODN student members with ID

$345 for guests

$255 for student guests


Registration after May 4, 2010

$335 for MNODN members

$255 for MNODN student members with ID

$375 for guests

$285 for student guests


Pre-registration is requested for the workshop. Fee includes workshop, snacks, lunch, and a copy of Toxic Workplace!

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